FAQs

可以的前提是必须在24小时之前取消，如果24小时以内取消预约我们将收取Rm50 的罚款。
Yes, you can cancel your appointment, provided it is done at least 24 hours in advance. If you cancel within 24 hours of the appointment, a penalty of RM50 will be charged.

2天之前就可以预约了
We recommend scheduling a cleaning service at least 2 days in advance for the best availability and planning.

是的，我们会准备吸尘机/桶/所有的清洁剂。除了带楼梯/垃圾纸袋。
Yes, we will provide a vacuum cleaner, bucket, and all necessary cleaning agents. However, please provide your own trash bags if needed for stairs or disposing of waste.

当清洁工打扫完毕，可以给现金/网上转账。
Payment can be made in cash or through online transfer once the cleaning is completed.

我们的清洁工来自印度尼西亚。请放心，在部署他们工作之前，我们会彻底检查他们的法律工作状态
Our cleaning staff is from Indonesia. Rest assured, we thoroughly check their legal working status before employing them.

是的，每一个员工都有受过专业的训练才上岗做工
Yes, every staff member has undergone professional training before starting work.

如果需要紧急清洁服务可以直接联系011-11118895
If you need urgent cleaning service, please contact us directly at 011-11118895.

由于我们的清洁工依靠交通工具出行，因此他们会受到交通状况和公交时刻表波动的影响。 因此，清洁工可能要早一些或晚一些到达府上，我们会尽量把误差控制在30分钟里面。 如果您的清洁工迟到了30分钟，清洁工也会将工作到预定服务结束时间后30分钟。
Our cleaning staff rely on public transportation, and their arrival may be affected by traffic conditions and public transportation schedules. Therefore, they might arrive a bit earlier or later, within a 30-minute window. If your cleaning staff is more than 30 minutes late, they will work an additional 30 minutes beyond the scheduled service end time.